Privacy Policy

Privacy Policy

Ceren Crystal s.r.o. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crystanova.com or make a purchase from us. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

  • Name
  • Billing and shipping address
  • Payment information (including credit card details)
  • Email address
  • Phone number

This is referred to as "Order Information."

Device Information

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse the website, we collect:

  • The individual web pages or products you view
  • What websites or search terms referred you to our site
  • How you interact with our website

This is referred to as "Device Information."

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us improve website functionality and analyze site traffic. You can disable cookies in your browser settings if you prefer.

How We Use Your Information

We use the Order Information collected to:
✔ Process and fulfill orders, including payment processing and shipping
✔ Provide order confirmations and invoices
✔ Communicate with you about your purchase
✔ Screen orders for potential fraud or security risks
✔ Send promotional offers, when in line with your preferences

We use the Device Information collected to:
✔ Improve and optimize our website experience
✔ Analyze browsing patterns and site interactions
✔ Identify potential security threats and fraud risks

Sharing Your Information

We only share your information with trusted third-party services to enhance our operations. These include:

✔ Shopify – Our online store platform. You can review Shopify's privacy policy here: Shopify Privacy Policy

✔ Google Analytics – Used to understand website usage and improve our services. You can review Google’s privacy policy here: Google Privacy Policy

✔ Legal Compliance – We may share your information if required by law, such as responding to subpoenas, search warrants, or protecting our legal rights.

Data Security

We implement strict security measures to protect your personal data. However, no online transaction is 100% secure. While we take reasonable steps to safeguard your information, we cannot guarantee complete protection against unauthorized access or data breaches.

Your Rights

If you are a European resident, you have the right to:
✔ Access the personal data we hold about you
✔ Request corrections, updates, or deletions of your personal data
✔ Object to processing or request data portability

To exercise these rights, please contact us at support@crystanova.com.

Additionally, please note that your data may be transferred outside of Europe, including to Canada and the United States, for operational purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal regulations. Updates will be posted on this page with the latest revision date.

Contact Us

For more information about our privacy practices or if you have any questions, you can contact us:

📍 Ceren Crystal s.r.o.
V přístavu 1585/20, Holešovice (Praha 7), 170 00 Praha
📧 Email: support@crystanova.com

We are committed to protecting your privacy and ensuring the security of your personal information.